WELL ... I'm a newbie here. Hi everyone.
I just signed up (at about 7pm last night) for a 3.42KW roof system ( 18 x 190w CEEG MC) with a 4000 SMA Inverter through True Value Solar! - They gave me a GREAT price and I was sort of pressured to "go for it" at the Call centre ...
Very late last night when I got home, I stumbled across this "less than flattering" thread and another here: http://www.notgoodenough.org/viewtopic.php?p=327211
.... AND now I'm heaps worried too!
I believe that companies deserve a chance to "get better / improve" and I read elsewhere that TVS had changed some of their Installers ..... I'd like to give credit (or the opposite) - when it's earned. - So, I'll record my dealings here with TVS for the benefit of others.
I dealt with a bloke called Peter L. in their Melbourne Call centre (first in their Chat Room - he later phoned me at work) ... he seemed a nice, jokey, happy guy, maybe a car yard type of cowboy talker - but I had a bit of fun with him - I gave back as good as he gave me, so I thought - but more importantly, he gave me a great value
referring to his State and National Sales manager ... so I was told.
Anyway, they wanted a $500 deposit - which I paid by credit card. Fair enough.
I was aware (I thought) it could take up to 8 weeks to have it installed ... then the paperwork came back ... up to 10 weeks now. Hmmm.
No big deal - what is another 2 weeks.
I was more concerned about securing the SA Govt. $0.44 feed In Tariff by 30.9.11 so I emailed Peter in a panic fashion etc., this morning - he replied almost immediately, basically - "do not worry" ....
I got the confirmation email from ETSA Utilities that I have been Approved a SEG - Small Embedded Generator
- within about 30 minutes of my previous email ..... GREAT!
So, I must say - I am impressed so far!
I will keep you guys posted about the rest of my "work in progress" and how good the Installation and the Installers are - I know that I have to have a Bank Cheque waiting for them on the day .... but that is fair enough by me.
See what happens - this should be interesting!
PS: They did say up to 10 weeks for Installation .... I missed this in my initial phone call notes!